FAQ

1. What products does DULAS offer?

DULAS specializes in premium heated eye masks designed to provide soothing warmth, promote relaxation, relieve eye strain, and enhance your self-care routine. Our products are ideal for people experiencing digital eye fatigue, dry eyes, headaches, or anyone looking to unwind after a long day.

2. Where do you ship?

We currently ship to all 50 U.S. states, including Alaska, Hawaii, and Puerto Rico.

At this time, international shipping is not available.

3. What are your shipping options and delivery times?

We offer the following shipping options within the United States:

Express Shipping (3–6 Business Days): $20
Free Standard Shipping (7–14 Business Days): Free on every order
Standard Shipping (7–14 Business Days): $10

Delivery estimates exclude weekends and public holidays. Every order includes a tracking number so you can monitor your shipment.

4. How are your heated eye masks packaged?

Every DULAS heated eye mask is carefully inspected before shipping and packaged in protective packaging to help ensure it arrives in excellent condition. We take great care to deliver your order safely and ready to enjoy or give as a thoughtful gift.

5. What is your return policy?

We accept returns within 30 days of delivery.

To be eligible for a return, the item must be:

Unused and in its original condition
Returned with all original packaging and accessories
Approved by our customer support team before being shipped back

Customers are responsible for return shipping costs unless the item arrives damaged or defective. If your order has a manufacturing defect or shipping damage, we'll gladly arrange a replacement or refund.

6. Are your heated eye masks safe to use?

Yes. Our heated eye masks are designed with comfort and safety in mind. They feature soft, skin-friendly materials and controlled heating technology for a relaxing experience.

For best results, please follow the instructions included with your product. Individuals with certain medical conditions should consult a healthcare professional before use.